Call the World For Less

 Terms & Conditions

A - Definitions
A1 - “we/us/our/or LYCATALK” shall mean Lycatel Ireland

A2 - "Lycatel's systems and networks" shall mean the communications systems and networks utilised by LYCATALK to provide the Service.
A3 - "Account" shall mean the electronic mechanism that records the value of the Client's prepayment (top-up amount) and all Charges incurred by the Client under the terms of this Agreement in using the Service up to the value of the Client's prepayment.
A4 - "Account Number" shall mean a number issued by LYCATALK to the Client which the Client uses in conjunction with the PIN & CLI where appropriate to prove to LYCATALK that the Client is entitled to access the Account and to utilise the Service.
A5 - "call" shall mean the establishment of a connection via Lycatel's systems and networks between the Client's residential Telephone, mobile and other telephone numbers used by the Client.
A8 -"PIN" shall mean the personal identification number issued by LYCATALK to the Client to use in conjunction with the Account Number or the Client's telephone number (when applicable) to access the Account.
A9 - "Service" shall mean the supply by LYCATALK to the Client of national and international telecom communication services via Lycatel's systems and networks and includes any other services that LYCATALK to the Client from time to time.

A10 – “Top-up” shall mean a successful prepayment made to the account which credits the account with the top-up value.

A11 – “ Our website” would mean which is deemed to be updated with the latest information. 

B - The LYCATALK service
B1 - Subject to the terms of this Agreement, LYCATALK will provide the Client with the Service only if the Client has credit remaining on the Account.

B2 - The Account holder will not be deemed as a Client or will not be eligible for any claims if no prepayment has been made to the Account.

C - Charges and Payment of the service
C1 - The Client is liable for all charges arising from use of the Service that is made by any person through the Account.
C2 - Charges are calculated in accordance with LYCATALK's current tariff from time to time which is available on request from LYCATALK.
C3 - Charges accrue from the date on which the Client commences use of the Service.
C4 - The Client can only use the Service if they have first established an Account with us with a successful top-up. An Account created by Lycatel systems, can be established by the Client by calling our call centre, using our website, by purchasing a LYCATALK card in retail or through any other electronic means by LYCATALK.
C5 - Payment into an Account has to be made by credit card and debit card or by such other top-up method(s) we may agree to from time to time.
C6 - You may only incur Charges when you have established an Account and made a successful call. Charges for each call will be deducted from the value of credit in an Account once calls are connected as per the latest tariff. When the credit in your Account is used up, the call will be discontinued and an additional prepayment must be made to an Account if the Client wishes to continue to use the Service.
C7 - The Client is not responsible for charges arising after one hour once the LYCATALK customer services team has received notification of termination from the Client due to loss, misuse or theft of an Account Number and/or the PIN. The Client is responsible for Charges arising from calls made until this period.
C8 - The referral call credit will become payable to the referrer’s account after at least 15 days following the total £30 top-up within 90 days of opening of the referred account. The referral bonus will only be payable where the referred account is from a different postal address, is purchased using a different method of payment and reflecting different call records from both the referred and the referee’s accounts. However, awarding of the credit will be on complete discretion of LYCATALK. Fraudulent claims of referral credits can result in account suspension of both accounts. If you have not received friend referral for any account you can contact our customer services and send an e-mail to

C9 There may be a delay in the transfer of the top-up amount from your bank after the actual transaction has taken place during top-up.

Payment made to top-up a LYCATALK account using a credit or debit card may reflect on your bank statement within 15 days from the date you have topped up your account.

C10 There may be a delay in processing and updating the “free” call credits awarded to the customer by means of special promotions. This is mainly due to carrying out authenticity of the data, fraud checks and duplicate records. A customer may be awarded free credit at the sole discretion of LYCATALK

C11 All call charges communicated are inclusive of VAT.

D- Client Use of the Service
The Client undertakes:
D1 - To use Service only in accordance with LYCATALK's reasonable written instructions from time to time. The Service is made available to the Client on condition that the Client does not re-supply or resell or otherwise make the Service available to any person on an arms-length commercial basis, unless otherwise specified by Lycatalk for business purposes, and that the Client does not use the Service in any way or for any purpose prohibited by law. The Client agrees to indemnify LYCATALK to the fullest possible extent against any claims, losses, damages, costs, liabilities and expenses (including, without limitation, legal costs and expenses) resulting from illegal actions in relation to use of the Service made through an Account by the Client or by any other person. If the Client believes that someone else has used the Service through an Account without the Client's or LYCATALK's permission then the Client should notify LYCATALK at the first reasonable opportunity otherwise the Client may be liable for any losses that the Client and/or LYCATALK suffers as a result.
D2 - Not to use or attempt to use an Account or the Service following termination or notice of termination of this Agreement;
D3 - To notify LYCATALK immediately, by calling a LYCATALK customer services representative on becoming aware of any abuse of an Account, a PIN, an Account Number and the Service;
D4 - Not to use the Service:

a) to send a communication which is offensive, abusive, indecent, obscene or menacing or which may cause annoyance, inconvenience or needless anxiety to anyone; or
b) to violate or infringe the rights of any person.

c) via any procedures other than specified in our print material or on our website.

D5 – After dialling the destination number you will hear the price for dialling that destination+ or minutes available from the balance credit. If you do not agree with the pricing please disconnect the call and contact our customer services immediately.

E- Personal Identification Number ( PIN) and Registration of Residential Telephone
E1 - LYCATALK will issue an Account Number and a PIN to a Client who has opened an Account to enable the Client to use the Account and to pay for Charges incurred for using the Service. The Client must at all times keep the Account Number and the PIN confidential and shall not disclose it to anyone. The Client is liable for unauthorised use resulting from disclosure of the Account number or PIN.
E2 - The Client will register a residential telephone numbers and / or mobile phone with LYCATALK to enable automatic access to be made to his or her Account to make Calls.. Client will be liable, subject to clause C7, for all Charges incurred through the use of this automated access by the Client or by any other person whom the Client enables or permits to access an Account and the Service via the Client's registered residential telephone numbers and or / mobile phone. The Client must therefore ensure that they take care to control access to the residential telephone numbers and / or mobile they register.

F- LYCATALK's Rights
F1 - LYCATALK is entitled at any time to alter the Account Number or any other name, number, PIN or code issued by LYCATALK as part of the Service and to renew or replace the Service.
F2 - The Service and/ or any Account may be suspended at LYCATALK's sole discretion where it has reasonable cause to do so.

F3 - LYCATALK shall be entitled to amend and/or update their rates and these terms and conditions immediately as and when required.

F4 – To block any account(s) if they are deemed to be a financial risk due to non-payment of credit amount by

wholesalers/retailers/distributors of credit vouchers. This does not apply to payments directly made by the Client(s) by using their credit or debit cards other than suspected fraudulent method of (payments).

F5 – Allow/disallow a call to any national/international/premium numbers.

F6 – To set a credit limit, either top-up or call credit.

F7- Automatically top-up Client’s account from their registered bank cards/accounts once the customer has setup auto top-up instructions via website or via customer services.

G- Liability
G1 - LYCATALK will only be liable to the Client as a result of its breach of this Agreement or its negligence up to the amount remaining prepaid on the Client's Account at the time of the act or omission causing the breach or negligence.

G2 - The Account and the Service are provided for private non-business use by individuals only, unless otherwise specified by Lycatalk for business purposes, and despite anything else contained in this Agreement (other than Clause G4 below), LYCATALK is not liable to the Client for harm to a business, lost revenues, loss of anticipated savings, lost profits, indirect, consequential or special losses regardless of the form of action arising in connection with this Agreement, whether in contract, tort or strict liability, including negligence of any kind whether active or passive.
G3 - LYCATALK is not liable for any loss, damage or inconvenience suffered by the Client as a result of any suspension or termination of an Account and/or of the Service.
G4 - Nothing in this Agreement serves to limit either party's liability in respect of death or personal injury caused by or arising from that party's negligence.
G5 - LYCATALK makes no warranties, conditions, guarantees or representations as to quality or fitness for a particular purpose of an Account or of the Service or other warranties, conditions, guarantees or representations whether express or implied, oral or in writing, except as expressly stated in this Agreement and to the fullest extent permitted by law LYCATALK excludes all liability for the accuracy (or inaccuracy) of any material or other information provided by LYCATALK or made available by any third party, for any third party goods or services purchased or obtained or any transactions entered into by the Client using LYCATALK's internet service, or the transmission or reception of (or failure to transfer or receive) any information or software.
G6 - LYCATALK cannot guarantee that the Service will be free of faults or interruptions, timely or secure to the extent that it may be affected by things LYCATALK cannot control, such as lack of network capacity. LYCATALK will provide the Service with reasonable skill and care, but if the Client does experience a problem, or suspect a fault then the Client should contact LYCATALK's Client call centre promptly by calling a customer services representative.

G7- We are not responsible for charges arising from transfer/late transfer of funds from the Client bank account subject to transactions made/authorised by the client as there may be a delay in the transfer after the actual transaction has taken place.


H - Client Personal Information
H1 - Information you provide or we hold (whether or not under this Agreement) may be used by us, our employees and/or agents and/or other authorised parties to:
          (a) identify you when you make telephone enquiries; (b) help administer or top-up your accounts, the Service and other services and products offered by the Lycatel

group and its selected partners now or in the future. (c) help to detect fraud, loss or criminal activity; and (d) write to, or telephone, you with information about other services and products offered by us and our carefully selected partners.

 H2 - We may also disclose your information to other companies in the Lycatel group and to our partners for any of the purposes set out above. A list of the companies and our partners is available on request.

H3 - In order to tell you about discounts and offers that may be available, we will process information about your use of the Account and of the Service, including the time you make calls and frequently called numbers.
H4 - In connection with this Agreement we may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies and they will retain a copy of the search. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household and for debt collection and fraud prevention purposes. This includes those who have moved house and are in default.

H5 - If you provide false or inaccurate information and we suspect fraud, we will record this. Lycatel and other credit organisations may use and search the records referred to in clause K4:
      (a) to make decisions on credit or credit-related services for you and other members of your household; (b) for debt collection, fraud prevention and management of your Account; and  (c) to check your identity to prevent money laundering unless other satisfactory proof of identity is provided. If you require details of those credit reference and fraud prevention agencies from which we obtain and with which we record information about you, then please contact us.

I- Call Records
I1 - LYCATALK does not issue itemised call records. You may inspect your call record via our web site as described on our website or by the customer services.  Any request for itemised records should be sent via e-mail or by post to LYCATALK and may incur charges depending on the request made. The charges will be explained by the customer services or via e-mail before sending the request information.

I2 - The call records would then be sent after the customer accepts the charges which would be then debited from the customer’s account or the customer sends us the cheque of the specified amount.

I3 - You accept that any supply of the Service to any person making telephone calls on your Account is deemed to be authorised by you and that you must pay any Charges arising out of that use unless you let us know at the first reasonable opportunity if you discover that someone is using your Account without your permission.

I4 – We may assess your call records for quality, training, marketing, fraud monitoring, refunds, bonuses and other analytical purposes.

J- Suspension of Service
J1 LYCATALK may suspend and/or disconnect your Service at its discretion if found suspicious for fraudulent or any other complaint.

We will normally inform the Client before we suspend or terminate your access to your Account and/or to the Service unless found necessary to suspend immediately.

We would request your most recent proof of residence to reactivate your services.

However, reactivation will be at the discretion of Lycatalk team.

Personal Information
Personal Information includes information: (1) That we obtain from you or already hold about you; (2) That we receive from enquiries we make in connection with any application to, or agreement with us or any member of the Lycatel group; (3) That we receive from searches made by us or any member of the Lycatel group in your name with credit reference agencies, insurance claims registers or fraud prevention agencies; (4) That we obtain about any account or policy which you, or a member of your household, holds with or through us; and (5) That we receive from anyone permitted to give information about you to us or any member of the Lycatel group. (4) Your call records including your caller line number, call details and your destination number.

Collection of Personal Information:

 We may collect personal information about you from a number of sources including: (1) from you when you agree to take a service from us, in which case this may include your contact details, date of birth, payment method (Credit and Debit card details) and possibly bank account details; (2) from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences; (3) from publicly available sources, such as the electoral register. (4) From your call records.
 Use of Personal Information
 Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you. In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of business.

 Disclosure of Personal Information: Other companies in the Lycatel group may use personal information for any of the purposes set out above. This is limited to companies that are related companies to Lycatel Distribution UK  Limited. We do not sell mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as a Lycatel Distribution UK Limited's network service provider for purposes solely connected with the provision of our service via their networks. Where required or permitted by law, information may be provided to other government organisations, such as the Police or the Inland Revenue.
Protection of Your Personal Information
We use strict security measures in order to protect personal information. This includes checking your identity when you telephone us, encrypting data on our websites [and other measures] in order to ensure compliance with all applicable legal requirements.

The Internet
If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. All marketing emails will have an unsubscribe option included in the bottom of the email message. Additionally, you can always send us an email ( to change your preferences. We use "cookies" to monitor site user traffic patterns and site usage. This helps us to understand how our Clients and potential Clients use our web sites so that we can develop and improve the design, layout and functionality of the sites. A cookie is a piece of information that is stored on your computer's hard drive and which records your navigation of a web site so that, when you revisit that web site it can present tailored options to you based upon the stored information about your last visit. You can normally alter the settings of your browser to prevent acceptance of cookies.
If you do not want Lycatel Distribution UK Limited to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the products and/or services at our Web site.
To turn off cookies in different browsers:

Internet Explorer
In Internet Explorer E- [and EE] : From your browser menu, select "Tools", and then "Internet Options". This will bring up the "Internet Options" Dialogue Box. On the top of the dialogue box, select "Security", then "Custom Level". This will bring up the "Security Settings" box.
Scroll down using the scroll bar on the right hand side of the box, until you come to the section carrying the title "allow cookies to be stored on your computer". Of the options available, select "Disable", and then select the "OK" button on the bottom of the menu box.
In Internet Explorer F-: From your browser menu, select "Tools", and then "Internet Options". This will bring up the "Internet Options" Dialogue Box. On the top of the dialogue box, select "Privacy". This will bring up the "Privacy Settings" box.
On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy. Move the slider to the top to block cookies from all Web sites.
Following these instructions will stop your computer from accepting cookies in future. You may reconfigure your computer to accept cookies again by following these instructions, but by selecting "Enable", and the "OK" button on the bottom of the menu box (Internet Explorer E- [and E5]); or by selecting the "Default" button (Internet Explorer F-).
In Netscape: First, on your top menu, select "Edit", and then "Preferences". This will bring up the "Preferences" menu box. From the options on the left-hand side, select "Advanced" which will bring up another menu. Half way down, you will see a section on cookies, and if you wish to turn cookies off, you should select "Disable", and then the "OK" button on the bottom of the menu box.
You may reconfigure your computer to accept cookies again by following these instructions, but by selecting "Accept All Cookies," and then selecting the "OK" button on the bottom of the menu box. In Netscape: First, on your top menu, select "Tasks", and then "Privacy & Security". From here you have the option to "block cookies from this site", "un block cookies from this site" or view and remove and prevent cookies from being re-accepted from selected sites.

Customer Services
Our customer services are available 24/7 for support in English language only. Timings for customer services in other languages may vary. We may monitor and record communications we receive via e-mail or calls to the customer services and sales lines. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into, shall mean to provide evidence of the transaction.


More Information
If you would like any further information or have any comments on our Privacy Policy then please write to us or send us an email. We may amend this policy from time to time, in which case the amended version will be posted on our website.